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Austin, Texas

  • Customer Experience Representative
    Location: Austin, Texas
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    Job Description:

    • Solve problems for customers through live chat, email, social media, or phone
    • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products
    • Work with customers to solve escalated technical, billing or purchase related issues
    • You should genuinely love helping people whether it is your customer or your teammate


    Required Skills:

    • 2 years experience in a customer service environment, preferably digital
    • Experience using customer service tools (I.e. Zendesk, Salesforce, Helpshift)
    • Excellent written communications skills, including grammar and spelling
    • Self-starter that is also collaborative, enthusiastic and honest.
    • Work effectively in a fast-paced environment
    • You love talking to people, and you're creative with ways to make them happy, while using good judgment
    • You can multi-task and easily handle multiple chats, a barrage of emails, and assorted tasks to help the CS department run well
    • You plan on staying with us for awhile because you love seeing projects through to the end
    • Demonstrated ability to quickly adapt to new situations and think on your feet
    • Proficient use of web-based products, ‘tech-savvy’

     

    Preferred:

    • BS/BA degree from a 4-year college or university
    • You have a computer at home
       

    Application

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  • Director of Communications
    Location: Austin, Texas
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    Job Summary:

    The Director of Communications will be an execution-oriented professional who can develop and drive SetPlans’ public relations and communications strategy including media relations, press inquiries and opportunities, broadcast appearances, and external messaging. This role reports to the Managing Partner in Austin, Texas. The right candidate has extensive experience in both brand and consumer facing PR and has worked in the entertainment or technology industry.

    This role will provide the right candidate with an opportunity unlike most. The candidate will continue to help SetPlans transform and redefine what owning a business is all about. If you are someone with a love for entrepreneurship, strives in a fast-paced environment and passion for all things public relations, please apply!

    Responsibilities and Duties:

    • Participate in all announcements and product and partnership releases
    • Oversee distribution of all press releases for SetPlans
    • Develop, manage, and track a well-integrated communications strategy
    • Collaborate with internal teams and agency counterparts to develop a strategic messaging calendar
    • Collaborate with various SetPlans stakeholders to ensure strategy and messaging are aligned
    • Manage and direct all aspects of corporate communications, media relations and press inquiries
    • Work closely with marketing counterparts and senior executive team on internal and external messaging
    • Maintain senior contacts with press, conference executives, and media partners
    • Understand broader industry trends and work with internal counterparts to help identify and prioritize audience and stakeholder needs


    Qualifications and Skills:

    • Bachelor’s degree in PR, communications or a related field
    • Minimum 6 years of PR and communications experience preferably in entertainment or technology
    • Willingness and ability to provide both thought leadership and insights while supporting corporate strategic objectives and rolling up your sleeves
    • Thorough understanding of brand and consumer marketing
    • The ability to own and drive project schedules from start to finish, including managing peers and individuals senior to you
    • Excellent presentation, written and communication skills
    • Ability to work in a collaborative environment
    • Knowledge or relevant marketing tools and platforms
    • Excellent time management and job prioritization skills.
    • Extremely detail oriented and organize
    • Strives in a fast-paced environment

    Application

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  • Financial Analyst
    Location: Austin, Texas
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    Job Summary:

    You would be responsible for working as part of the Strategy and Operations team, managing SetPlans' financial model, delivering pricing plans and financial analysis on various projects. Ultimately, you will help SetPlans devise, implement, and monitor financial strategic initiatives that will drive customer growth and profitability.

    Responsibilities and Duties:

    • Work with large data sets in Excel and database tools (AWS, SQL)
    • Ability to communicate clearly and effectively with business leaders
    • Manage internal reporting needs for various business constituents
    • Oversee and maintain financial operational modeling & analysis
    • Perform strategic analyses and develop business cases for new business efforts and initiatives
    • Help us scale and transition from startup to mature enterprise


    Qualifications and Skills:

    • 2 years of financial investment banking or experience working in a hedge fund
    • Your Excel skills are so good, you brag about them
    • Financial modeling skills
    • High emotional intelligence and strong communication are required in our fast-moving environment
    • You're an independent thinker
    • Ability to work under pressure and tight deadlines

    Application

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  • Mobile QA Engineer
    Location: Austin, Texas
    Type: Full Time Min. Experience: Mid Level
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    Job Summary:

    The ideal candidate can work independently and collaboratively. This individual will be working alongside one other QA Engineer. The right candidate has a high standard for code quality, is fluent in SQL and has experience with mobile applications and basic scripting.

    If you’re someone who has a strong command for best practices and wants to bring this company to the next level, apply below!36

    Responsibilities and Duties:

    • Work within a collaborative development team, working on a variety of solutions for mobile development
    • Test and evaluate test applications to ensure app works according to specifications and requirements
    • Create and analyze data
    • Raise questions and clarifications on vague requirements and functionality
    • Maintain and execute automated test scripts, keeping continuous testing process
    • Reorganize and train colleagues on department standards for proper testing, best practices and techniques


    Qualifications and Skills:

    • QA Tester with 2-4 years of professional experience working on a variety of solutions for cross platform development for both web and mobile
    • 2+ years of mobile app testing experience
    • Must have SQL and basic scripting
    • More back end experience than front end
    • Experience working in an Agile environment
    • Excellent written and verbal communication skills
    • Experience with full product life cycle
    • Experience with Atlassian suite: Jira & Confluence

    Application

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